At mazilovira, we're committed to helping you track your expenses effectively. We
understand that sometimes our service might not meet your specific needs, and we want to
make the refund process as straightforward as possible. This policy covers all refund
scenarios for our expense tracking platform.
Refund Eligibility
We offer refunds under specific circumstances to ensure fairness for all our users. Your
eligibility depends on several factors including timing, usage, and the nature of your
request.
30
30-Day Money Back
Full refunds available within 30 days of your initial subscription purchase if you're
not satisfied with our expense tracking features.
T
Technical Issues
If you experience persistent technical problems that prevent normal use of the
platform, you may qualify for a refund regardless of timing.
B
Billing Errors
Incorrect charges, duplicate billing, or unauthorized transactions will be fully
refunded once verified by our billing team.
Refund Process Steps
Getting your refund is straightforward. We've designed this process to be completed
quickly while ensuring we can help resolve any issues you might be experiencing.
1
Contact Our Support Team
Email us at help@mazilovira.com or call +61262586548. Include your account details and
reason for the refund request. We'll respond within 24 hours during business days.
2
Request Review
Our team will review your account usage, subscription details, and refund
eligibility. This typically takes 1-2 business days. We might contact you for
additional information if needed.
3
Refund Processing
Once approved, refunds are processed back to your original payment method. Credit
cards typically see refunds within 3-5 business days, while bank transfers may take
5-10 business days.
4
Confirmation
You'll receive email confirmation when your refund has been processed, including
transaction details and expected arrival time in your account.
Important Processing Information
Refunds are processed during Australian business hours (Monday-Friday, 9 AM - 5 PM
AEST). Requests submitted during weekends or holidays will be reviewed on the next
business day. Please allow up to 10 business days for the complete process during peak
periods.
Refund Scenarios
Full Subscription Refunds
Available for new subscribers within 30 days who haven't extensively used the
platform. "Extensive use" means more than 100 expense entries or significant data
export activity.
Partial Refunds
Pro-rated refunds for annual subscriptions cancelled mid-term due to technical issues
or significant service disruptions that lasted more than 7 days.
Upgrade/Downgrade Adjustments
If you accidentally upgrade to a higher plan, we can refund the difference within 7
days. Downgrades are processed as credits toward your next billing cycle.
Service Interruptions
Extended service outages exceeding 48 hours may qualify for partial refunds or
service credits, calculated based on downtime duration and subscription cost.
Payment Method Specifics
Different payment methods have varying processing times and procedures. Here's what to
expect based on how you originally paid for your mazilovira subscription.
CC
Credit Cards
Visa, Mastercard, and American Express refunds typically appear within 3-5 business
days. The exact timing depends on your card issuer's processing schedule.
PP
PayPal Payments
PayPal refunds are usually instant to your PayPal balance. If refunded to a linked
bank account or card, allow 3-5 additional business days.
BT
Bank Transfers
Direct bank transfer refunds take 5-10 business days within Australia. International
transfers may require up to 15 business days depending on banking relationships.
Non-Refundable Situations
While we strive to be fair, some situations don't qualify for refunds. These exceptions
help us maintain service quality for all users while preventing abuse of our refund
policy.
Extended Usage After 30 Days
Accounts with significant activity beyond our 30-day window typically don't qualify for
full refunds, though we may offer service credits for genuine issues.
Data Export After Cancellation
If you've exported your complete expense data after requesting cancellation, this
indicates value was received and affects refund eligibility.
Violation of Terms
Accounts suspended or terminated for violating our terms of service don't qualify for
refunds, though billing disputes can still be reviewed.
